Quality claims
Please inspect the goods on arrival. Any quality claim — colour, size, weight or packing — should be reported within 15 days of delivery with photos, packing list number and the quantity affected.
Approved claims
Once a claim is verified, we will replace the affected goods in the next shipment or issue a credit note, at your choice.
Samples
Samples are produced to confirm colour, size and packaging. Sample charges and freight are normally non-refundable, but the sample charge is credited against the bulk order when it is placed.
Non-returnable cases
Custom-printed packaging, colour-matched production and assembled kits cannot be returned unless they are defective or differ from the approved sample.
Returns procedure
Returns must be agreed in writing before shipment. Goods returned without prior agreement may be refused. Return freight is the buyer’s responsibility unless the fault is ours.
Last updated: October 2026. Questions about this policy? Email BergsmanDevoy647@gmail.com.